Returns and Refunds

Return and Refund Procedure

- Product refund request

If the product does not suit your needs and you wish to exercise your right of withdrawal, you have 14 days from receipt of the package to contact our customer service by email at the following address: contacto@ozayti.es

Please indicate in your email your order number and which product you wish to return.

If you do not like the product and wish to return it, no additional documentation will be required.

On the other hand, if you have noticed an error, a defect or a non-conformity of the product with respect to the description on this website, you must attach a photo or a video to your email so that our customer service can see, verify and confirm the problem.

- Return conditions

Customer service will reply to your email within 24 hours and send you the postal address of our after-sales service, which is responsible for receiving returns.

In the package, the product must be returned in a new condition and in its original packaging.

It is mandatory to return the package with a tracking number to avoid any doubt about the possible loss of the package.

The cost of the return is your sole responsibility , EXCEPT if the product is defective or if an error has been made on our part (wrong color, wrong size, etc.). In this case, you will be reimbursed for the shipping costs of the package.

- Reimbursable

Once our after-sales service has received the returned package, a refund will be made directly to the original payment method used for your order, within a maximum of 14 days after receipt of the package.

If you used a gift card, loyalty points or coupon, we will refund you using the same procedures.

- Order not received

If you have not received your package within 30 days of placing your order, please contact our customer service to confirm a new package has been sent.

Fortunately, this happens very rarely.

- A missing article

If one or more items are missing from your order, please contact our customer service team to confirm a new package will be sent to you immediately.

Fortunately, this happens very rarely.

- Order cancellation

When you place an order with us, we do our best to ship it as quickly as possible to reduce the delivery time. Unfortunately, we cannot accept order cancellations as all our orders are processed immediately.
You can always cancel later, please see the Return Terms section of this page.